SR
Sukhraj R
1 reviews | Active since Aug 2016
14 Oct 2024, 10:58
Angor - Poor service
Where do I Begin. At the start of the year, our trustees decided to terminate the contract with Trafalgar due to their very poor service delivery. They then decided to go with Angor. I few month into the contract , the comments received from the trustees is that Angor makes Trafalgar look good so one can only imagine the service we are receiving from Angor. You can almost never get a hold of our portfolio manager , they do not believe in returning phone calls, you are luck to get a response to an email. When information is requested , nothing is sent, for example , I requested an expenses report months ago, still waiting. They have so many email addresses , it's unbelievable, let me not start with logging an insurance claim , must say Trafalgar was the best when it came to insurance claims, they did what they were getting paid for. Honestly I am surprised that we are still with them
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Replies (4)
Angor Property Specialists - Property Management's replyOfficial
14 Oct 2024, 16:12ANGOR has been actively involved in the matters relating to your unit. As a Managing Agent we act on instruction of the Trustees and have no control over the on-site maintenance teams or insurance. Please be advised that the CSOS is mandated to assist where internal dispute resolutions fail.
Angor Property Specialists - Property Management's reply14 Oct 2024, 16:12
Official
ANGOR has been actively involved in the matters relating to your unit. As a Managing Agent we act on instruction of the Trustees and have no control over the on-site maintenance teams or insurance. Please be advised that the CSOS is mandated to assist where internal dispute resolutions fail.
SR
Sukhraj R's updateReviewer Update
23 Oct 2024, 16:15I am aware of the processes , It is also evident that you do not know how to handle the matters relating to my unit. I would have thought that by now the portfolio manager would have sent me the expense report together with all the other information requested, again nothing received and no reply to my emails. it has gone months. I believe that this should be available to any owner on request , and mind you , i am not the only owner that requested information that is still pending
It was also no surprise to me when the portfolio manager told me that they were an ex employee of Trafalgar.
Daily you confirm the comments made by our trustees to the extent that they could not trust you'll to respond to a CSOS matter that they had to engage our debt collection attorney to do so on their behalf.
Might be best you take this off line as for every reply you have , I will have a response with evidence to support it
You cannot even initiate an AGM, our financial year end was November 2023, We are approaching our next financial year end in November 2024 and still no news on an AGM
Are you guys really a property manager
It was also no surprise to me when the portfolio manager told me that they were an ex employee of Trafalgar.
Daily you confirm the comments made by our trustees to the extent that they could not trust you'll to respond to a CSOS matter that they had to engage our debt collection attorney to do so on their behalf.
Might be best you take this off line as for every reply you have , I will have a response with evidence to support it
You cannot even initiate an AGM, our financial year end was November 2023, We are approaching our next financial year end in November 2024 and still no news on an AGM
Are you guys really a property manager
SR
Sukhraj R's update23 Oct 2024, 16:15
Reviewer Update
I am aware of the processes , It is also evident that you do not know how to handle the matters relating to my unit. I would have thought that by now the portfolio manager would have sent me the expense report together with all the other information requested, again nothing received and no reply to my emails. it has gone months. I believe that this should be available to any owner on request , and mind you , i am not the only owner that requested information that is still pending
It was also no surprise to me when the portfolio manager told me that they were an ex employee of Trafalgar.
Daily you confirm the comments made by our trustees to the extent that they could not trust you'll to respond to a CSOS matter that they had to engage our debt collection attorney to do so on their behalf.
Might be best you take this off line as for every reply you have , I will have a response with evidence to support it
You cannot even initiate an AGM, our financial year end was November 2023, We are approaching our next financial year end in November 2024 and still no news on an AGM
Are you guys really a property manager
It was also no surprise to me when the portfolio manager told me that they were an ex employee of Trafalgar.
Daily you confirm the comments made by our trustees to the extent that they could not trust you'll to respond to a CSOS matter that they had to engage our debt collection attorney to do so on their behalf.
Might be best you take this off line as for every reply you have , I will have a response with evidence to support it
You cannot even initiate an AGM, our financial year end was November 2023, We are approaching our next financial year end in November 2024 and still no news on an AGM
Are you guys really a property manager
Angor Property Specialists - Property Management's replyOfficial
24 Oct 2024, 11:54Please be assured that every matter related to your unit has been thoroughly reviewed and addressed in consultation with the Scheme Executives, the appointed Insurance Broker, and the Scheme's on-site representatives.
We understand that the internal dispute resolution processes have been extensively utilized, and we note your decision to seek external intervention. As the Managing Agent, our role is to act on the authority of the Scheme, within the ambit of our service level agreement, and ultimately within the confines of the relevant legislation that regulates the management of community schemes. Since our appointment at the beginning of the year, we have been dedicated to serving the Scheme account effectively, and we remain committed to doing so.
We believe our numerous engagements with you on these matters, as well as the involvement of additional resources and management, demonstrate our continued commitment to resolving concerns. Our team, including senior management, has made significant efforts to address these issues through multiple calls and communications, ensuring that we provide a comprehensive and responsive service, as directed by the Scheme Executives where required.
Any further queries will be dealt with offline and in the appropriate forum.
We understand that the internal dispute resolution processes have been extensively utilized, and we note your decision to seek external intervention. As the Managing Agent, our role is to act on the authority of the Scheme, within the ambit of our service level agreement, and ultimately within the confines of the relevant legislation that regulates the management of community schemes. Since our appointment at the beginning of the year, we have been dedicated to serving the Scheme account effectively, and we remain committed to doing so.
We believe our numerous engagements with you on these matters, as well as the involvement of additional resources and management, demonstrate our continued commitment to resolving concerns. Our team, including senior management, has made significant efforts to address these issues through multiple calls and communications, ensuring that we provide a comprehensive and responsive service, as directed by the Scheme Executives where required.
Any further queries will be dealt with offline and in the appropriate forum.
Angor Property Specialists - Property Management's reply24 Oct 2024, 11:54
Official
Please be assured that every matter related to your unit has been thoroughly reviewed and addressed in consultation with the Scheme Executives, the appointed Insurance Broker, and the Scheme's on-site representatives.
We understand that the internal dispute resolution processes have been extensively utilized, and we note your decision to seek external intervention. As the Managing Agent, our role is to act on the authority of the Scheme, within the ambit of our service level agreement, and ultimately within the confines of the relevant legislation that regulates the management of community schemes. Since our appointment at the beginning of the year, we have been dedicated to serving the Scheme account effectively, and we remain committed to doing so.
We believe our numerous engagements with you on these matters, as well as the involvement of additional resources and management, demonstrate our continued commitment to resolving concerns. Our team, including senior management, has made significant efforts to address these issues through multiple calls and communications, ensuring that we provide a comprehensive and responsive service, as directed by the Scheme Executives where required.
Any further queries will be dealt with offline and in the appropriate forum.
We understand that the internal dispute resolution processes have been extensively utilized, and we note your decision to seek external intervention. As the Managing Agent, our role is to act on the authority of the Scheme, within the ambit of our service level agreement, and ultimately within the confines of the relevant legislation that regulates the management of community schemes. Since our appointment at the beginning of the year, we have been dedicated to serving the Scheme account effectively, and we remain committed to doing so.
We believe our numerous engagements with you on these matters, as well as the involvement of additional resources and management, demonstrate our continued commitment to resolving concerns. Our team, including senior management, has made significant efforts to address these issues through multiple calls and communications, ensuring that we provide a comprehensive and responsive service, as directed by the Scheme Executives where required.
Any further queries will be dealt with offline and in the appropriate forum.
SR
Sukhraj R's updateReviewer Update
28 Oct 2024, 17:03It is evident that Angor is excellent at responding on this platform so I think I will keep my responses here for now until Angor sends me the information that I requested , Still to date you are unable to send me an expense report which should be readily available to the owners, This is as per the trustees as well. Not sure why Angor will withhold this information.
I have some financial concerns that I want to address but cannot as I do not have the report that I requested.
You know exactly who I am , why not call me to find out what is going on. I am starting to get concerned now that you are unable to provide me and other owners with an expense report
Will leave things here for everyone to see how Angor operates and they can decide for themselves.
I am hoping to save just 1 person the headache I am going through with Angor
I have some financial concerns that I want to address but cannot as I do not have the report that I requested.
You know exactly who I am , why not call me to find out what is going on. I am starting to get concerned now that you are unable to provide me and other owners with an expense report
Will leave things here for everyone to see how Angor operates and they can decide for themselves.
I am hoping to save just 1 person the headache I am going through with Angor
SR
Sukhraj R's update28 Oct 2024, 17:03
Reviewer Update
It is evident that Angor is excellent at responding on this platform so I think I will keep my responses here for now until Angor sends me the information that I requested , Still to date you are unable to send me an expense report which should be readily available to the owners, This is as per the trustees as well. Not sure why Angor will withhold this information.
I have some financial concerns that I want to address but cannot as I do not have the report that I requested.
You know exactly who I am , why not call me to find out what is going on. I am starting to get concerned now that you are unable to provide me and other owners with an expense report
Will leave things here for everyone to see how Angor operates and they can decide for themselves.
I am hoping to save just 1 person the headache I am going through with Angor
I have some financial concerns that I want to address but cannot as I do not have the report that I requested.
You know exactly who I am , why not call me to find out what is going on. I am starting to get concerned now that you are unable to provide me and other owners with an expense report
Will leave things here for everyone to see how Angor operates and they can decide for themselves.
I am hoping to save just 1 person the headache I am going through with Angor