1 reviews | Active since Jan 2015
Angor couldn't care less.
I recently bought an apartment which Angor manages and we made an agreement with the seller that they would settle the Loan for the Special levies that are taking place. This is to rebuild the walls, fixes the drainage, etc.
This was stated in writing, on the Offer to Purchase even.
After about 1 month after moving in, I followed up with Angor to send me the levies invoice which includes the Water and Electricity account as well. I don't want the bill to build up to ridiculous numbers.
2 and half months later Angor finally sent me my first levies invoice which still included the special levies amount included. I disputed this on the 16 May 2018 and this issue is still not sorted out and I have yet to receive the correct invoice.
What makes things worse is the lack of communication coming from the person at Angor (who shall not be name on such a public forum). Angor only decides to reply once a week to the Transfer Attorneys to try sort this out. The longer we wait for this issue to be sorted, the more the invoice will be building.
There is not a care in the world from Angor and this is very worrying for me now.
Please make an effort here and sort out the account. Honestly...
Thank you.
Thank you for bringing the matter to our attention.
We apologise for the delay in the opening of your account. Our Clearance Department is currently experiencing high volumes, contributing to the frustrations experienced. We are constantly working on improving our customer service and our turnaround times, and appreciate your feedback.
As you are a new owner, your account has been marked with ‘new owner’ status for the first 2 months, during which no interest will be charged to you. Once the query regarding the agreement between yourself and the seller was raised, the Clearance Department escalated the matter to the Transferring Attorney on the same day. Please note that the 60- month loan repayment is not classified as a Special Levy, but as a Maintenance Levy, thus it was not included in the clearance figures issued. There was no additional communication received from the Transferring Attorney regarding an agreement made between buyer and seller, and that additional amounts were to be included. The value of this billing has been communicated to the Transferring Attorneys on 19 June 2018.
As the agreement regarding the settlement of the 60- month loan repayment was made between yourself and the seller in the Offer to Purchase, the issue needs to be resolved between yourself and the seller. ANGOR assisted by raising this with the Transferring Attorneys, however neither ANGOR nor the Body Corporate are party to the Offer to Purchase. The Sectional Titles Schemes Management Act, 8 of 2011 and Sectional Titles Schemes Management Regulations, 2016 states that the successor in title becomes liable for the pro rata payment of contributions and special contributions from the date of change of ownership. The account was opened in accordance with the Act, and all charges were apportioned from the registration date.
Thank you for bringing the matter to our attention.
We apologise for the delay in the opening of your account. Our Clearance Department is currently experiencing high volumes, contributing to the frustrations experienced. We are constantly working on improving our customer service and our turnaround times, and appreciate your feedback.
As you are a new owner, your account has been marked with ‘new owner’ status for the first 2 months, during which no interest will be charged to you. Once the query regarding the agreement between yourself and the seller was raised, the Clearance Department escalated the matter to the Transferring Attorney on the same day. Please note that the 60- month loan repayment is not classified as a Special Levy, but as a Maintenance Levy, thus it was not included in the clearance figures issued. There was no additional communication received from the Transferring Attorney regarding an agreement made between buyer and seller, and that additional amounts were to be included. The value of this billing has been communicated to the Transferring Attorneys on 19 June 2018.
As the agreement regarding the settlement of the 60- month loan repayment was made between yourself and the seller in the Offer to Purchase, the issue needs to be resolved between yourself and the seller. ANGOR assisted by raising this with the Transferring Attorneys, however neither ANGOR nor the Body Corporate are party to the Offer to Purchase. The Sectional Titles Schemes Management Act, 8 of 2011 and Sectional Titles Schemes Management Regulations, 2016 states that the successor in title becomes liable for the pro rata payment of contributions and special contributions from the date of change of ownership. The account was opened in accordance with the Act, and all charges were apportioned from the registration date.