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I started my journey with them in January 2019. I spoke to 3 different people including 1 manager. All on different days. They told me for the first two months I need to pay R1500 (mind you, my debt is R3900). Then I told them I want to cancel because R1500 is way over my budget. They then told me if you cancel you need to pay R450 cancellation fee into our FNB account. They then said they'll bring it down to R1000 only. So they said for the next 10 months ONLY, I need to pay R1000 and my debt will be settled. I agreed. This was confirmed with THREE different Anglo employees including one manager. I paid R1000 from February till June. Then, beginning July (two days ago), I reached out to Anglo debt assessors via Whatsapp and asked them how many more months left to pay and they legitimately told me 13 more months to go. I obviously flipped because this was not our agreement. The person said "well this is what the system says." I told her I want to cancel my contract and they said to write a letter (via whatsapp). I told them I am going to dispute if they charge me again this month. I am shook and I am ******. I gave R5000 already. It's gone, lost, and I need to pay my debt from scratch. I reached out to them again to find out whats gonna happen to my funds now? They are completely not responding. Other days they respond immediately.