Debt review fails

I underwent review in 2018 all installments was paid no contact has been made with my debt review councilor and I keep getting told the following a year later, my credit status has not been updated and I have yet to received this clearance certificate. Good day

We apologize for the delay in sending your clearance certificate. We have all documents and we did your clearance certificate but we are waiting on the attorney to sign and stamp it. once that is done we will issue your clearance certificate