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Samkelo T
1 reviews | Active since Jan 2020
16 Dec 2022, 14:58
Exchange of size for 2 Sneakers order no:#2295
Hello Peter,on the 30th of November 2022,I bought 2 pair of sneakers from AngelWear and were delivered to me.Only to find that both sizes were too big,I had to send them back to them on the Address given by them for exchange to a smaller size which 5.5
Suddendly when I ask them several times if they did receive them back ,no one is willing to assist me.
Does this mean,this is a ****,I have lost my money,the whole R2874.00.the number they gsve is ***.the number just rings and no answer,i wrote emails and sms no respond
Kindly assist ,please Hello Peter
Helpful (0)
Replies (2)0
Replies (2)
ANGELWEAR's replyOfficial
20 Dec 2022, 16:17Hello Samkelo T
Firstly thank you for your review on Hello Peter, we welcome all reviews negative or positive. Secondly we thank you for your order placed online for the 2 pairs of sneakers.
Upon looking into your order and the history thereof, it appears that you placed the order for both pairs in UK6, you were also supp**** both pairs in a UK6. This would indicate that you received what you ordered and that your money was not "lost" - with regards to the exchange process, thank you for following the correct procedure. Both parcels were sent on the 12/12/2022 (Tracking No: PPA*** and PPA***) - these were received at our PostNet on the 15/12/2022 - your return was processed by us on the 16/12/2022 and you were informed that all was in order via WhatsApp. We in turn have sent the one exchange on the 19/12/2022 - and your new tracking number is DBP***, which has been provided to you via WhatsApp as well. We unfortunately do not have stock of the other pair in a UK5.5 at this stage and therefore cannot send. We do however feel that you may be a little impatient and unhappy with our current service offering as you have posted two very negative reviews of our company on Hello Peter which has a negative affect on our Trust Index Score. Management has agreed that a refund would be a better option and our communications department will contact you to obtain your banking details.
We will also be requesting that Hello Peter remove the negative reviews based on proof of all communications with you. We have been well within our delivery period with regards to the sale and exchange of your order.
We wish you all the best for the festive season and do hope that we can improve on our service offering going forward and give you a better shopping experience next time.
Kind regards
The Angelwear Team
Firstly thank you for your review on Hello Peter, we welcome all reviews negative or positive. Secondly we thank you for your order placed online for the 2 pairs of sneakers.
Upon looking into your order and the history thereof, it appears that you placed the order for both pairs in UK6, you were also supp**** both pairs in a UK6. This would indicate that you received what you ordered and that your money was not "lost" - with regards to the exchange process, thank you for following the correct procedure. Both parcels were sent on the 12/12/2022 (Tracking No: PPA*** and PPA***) - these were received at our PostNet on the 15/12/2022 - your return was processed by us on the 16/12/2022 and you were informed that all was in order via WhatsApp. We in turn have sent the one exchange on the 19/12/2022 - and your new tracking number is DBP***, which has been provided to you via WhatsApp as well. We unfortunately do not have stock of the other pair in a UK5.5 at this stage and therefore cannot send. We do however feel that you may be a little impatient and unhappy with our current service offering as you have posted two very negative reviews of our company on Hello Peter which has a negative affect on our Trust Index Score. Management has agreed that a refund would be a better option and our communications department will contact you to obtain your banking details.
We will also be requesting that Hello Peter remove the negative reviews based on proof of all communications with you. We have been well within our delivery period with regards to the sale and exchange of your order.
We wish you all the best for the festive season and do hope that we can improve on our service offering going forward and give you a better shopping experience next time.
Kind regards
The Angelwear Team
ANGELWEAR's reply20 Dec 2022, 16:17
Official
Hello Samkelo T
Firstly thank you for your review on Hello Peter, we welcome all reviews negative or positive. Secondly we thank you for your order placed online for the 2 pairs of sneakers.
Upon looking into your order and the history thereof, it appears that you placed the order for both pairs in UK6, you were also supp**** both pairs in a UK6. This would indicate that you received what you ordered and that your money was not "lost" - with regards to the exchange process, thank you for following the correct procedure. Both parcels were sent on the 12/12/2022 (Tracking No: PPA*** and PPA***) - these were received at our PostNet on the 15/12/2022 - your return was processed by us on the 16/12/2022 and you were informed that all was in order via WhatsApp. We in turn have sent the one exchange on the 19/12/2022 - and your new tracking number is DBP***, which has been provided to you via WhatsApp as well. We unfortunately do not have stock of the other pair in a UK5.5 at this stage and therefore cannot send. We do however feel that you may be a little impatient and unhappy with our current service offering as you have posted two very negative reviews of our company on Hello Peter which has a negative affect on our Trust Index Score. Management has agreed that a refund would be a better option and our communications department will contact you to obtain your banking details.
We will also be requesting that Hello Peter remove the negative reviews based on proof of all communications with you. We have been well within our delivery period with regards to the sale and exchange of your order.
We wish you all the best for the festive season and do hope that we can improve on our service offering going forward and give you a better shopping experience next time.
Kind regards
The Angelwear Team
Firstly thank you for your review on Hello Peter, we welcome all reviews negative or positive. Secondly we thank you for your order placed online for the 2 pairs of sneakers.
Upon looking into your order and the history thereof, it appears that you placed the order for both pairs in UK6, you were also supp**** both pairs in a UK6. This would indicate that you received what you ordered and that your money was not "lost" - with regards to the exchange process, thank you for following the correct procedure. Both parcels were sent on the 12/12/2022 (Tracking No: PPA*** and PPA***) - these were received at our PostNet on the 15/12/2022 - your return was processed by us on the 16/12/2022 and you were informed that all was in order via WhatsApp. We in turn have sent the one exchange on the 19/12/2022 - and your new tracking number is DBP***, which has been provided to you via WhatsApp as well. We unfortunately do not have stock of the other pair in a UK5.5 at this stage and therefore cannot send. We do however feel that you may be a little impatient and unhappy with our current service offering as you have posted two very negative reviews of our company on Hello Peter which has a negative affect on our Trust Index Score. Management has agreed that a refund would be a better option and our communications department will contact you to obtain your banking details.
We will also be requesting that Hello Peter remove the negative reviews based on proof of all communications with you. We have been well within our delivery period with regards to the sale and exchange of your order.
We wish you all the best for the festive season and do hope that we can improve on our service offering going forward and give you a better shopping experience next time.
Kind regards
The Angelwear Team
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Samkelo T's updateReviewer Update
20 Dec 2022, 16:25You just said .You have received unpack stock today you will ckeck the Smokey Grey Uk 5.5.after then we can talk about the refund
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Samkelo T's update20 Dec 2022, 16:25
Reviewer Update
You just said .You have received unpack stock today you will ckeck the Smokey Grey Uk 5.5.after then we can talk about the refund