Unfair treatment and Service delivery

I was guest for 2 nights at Anew Hotel Rustenburg and checked out on the 21 November 2023. On my way home, an hour after checking out I realised I forgot my suit and a shirt in room 117 wardrobe, I immediately called reception and they transferred me to housekeeping to check, house keeping confirmed that they found my clothes and they will keep them safe for me for collection. On the 6 January 2024, I went back to the hotel to collect my clothes, I was stood up at the reception for more than an hour and still left without my clothes, no one was taking responsibility from house keeping. I made a booking for next week and I called today to cancel my booking and I am told to call tomorrow to see ifs possible, I don’t understand because they said the cancellation policy is 24hrs before check in date and my check in on the 11th, today is the 7th .House keeping promised to call me yesterday and they did not. I am disappointed because I like they confirmed that my clothes are there, they should’ve just given them to me yesterday.