Poor client service 😞

I stayed with Anew hotel from 20-22 September 2023 in Cape Town Greenpoint and indicated that there is a possibility that check out a night earlier due to work commitment and I wished to pay for my stay excluding the the last night the cashier indicated that I can pay for the full duration of my stay and I will be refunded Incase I checked out a night earlier which I did just that. Indeed I checked out a night earlier then the staff requested for my banking details I provided the details immediately on my check out and they indicated that the refund will be processed and will reflect in my account within a week. As at today 12 October 2023 the refund is not paid yet. On 09 October 2023 I spoke with the finance manager she indicated that she will load the refund and it will reflect in my account on 10 October 2023 Wich never happened. I followed up with them weekly without a positive response the staff keeps on indicating that they will contact me back and they never did. I regret staying in that establishment and I will never stay with them nor recommend to anyone to use their facilities the staff are so unprofessional.