I wish I could give a -5 star.

ANEW HOTEL HATFIELD. Our group of friend decided to go watch krone, we live in a small town in Kzn and never get to all go away, so this was a very exciting weekend for us. As we arrived at ANEW hotel at 17:00 we weren’t able to check in, bare in mind check in is at 14:00. The people that manned the info desk were rude and extremely unhelpful, the manager was not even at the venue? On a Saturday when they’re fully booked? Apparently some of the people didn’t check out in time, and it wasn’t just us, EVERYONE THAT BOOKED IN ON SATURDAY THE 31ST OF AUGUST HAD THE SAME PROBLEM. We had to pay our full amount earlier this week to “secure” our booking, even with that we couldn’t check in. NO refund or extended apology.