ANew Hotel Greenpoint

We checked in at 3pm on Saturday 26 October, we couldn't park in the parking area for the hotel, as it was full. We had to carry our baggage for about 1km, and the staff was not willing to assist in any way. On our arrival back at the hotel at about 11pm, there was still no parking available, the team at the service counter just explained that is is not their problem, again they were not willing to assist in any way, they just said that management is aware of the problem, it is not their problem. After my complaints I have asked the guy on duty for their email address, he even gave my wrong email address. I will defiantly never go back to this hotel group, and I will not recommend the hotel to anybody, their service is poor and the staff that I delt with was arrogant!!