BROAD DAY-LIGHT *******

I placed the order with them on the 25 Jul 2019 at 16:38 and called them on *** and spoke to Surayya (not sure if this is the correct spelling) asking if they could have it ready by 10h30. She said that unfortunately, it would not. I asked that she cancel and refund me and she said she would organise that. Today, I call in asking Surayya where my refund was and she said that I should ask the people that I paid (she is referring to ***) as she does not have my money. I freaked out because this is a website that this restaurant uses to take peoples orders and now I'm being told that I should contact some website company?????? I ask Surayya why she does not contact them herself then she says, yes, She did. I asked her when she contacted them then she says, on the 26th July and starts reading the email she supposedly sent to them then I heard her quoting, in the email being read out to me, a completely different order number which I know is not mine... I became so irate I told her that I would be paying them a visit this afternoon to get my money. THIS WAS THE FIRST AND THE LAST TIME DOING BUSINESS WITH THEM.