COMPLAINT AGAINST ANE DRIVING SCHOOL PRETORIA (MR VENTER)

I booked a learners' license package for my nephew on 02 October 2018. I paid R1800.00 of the R1750 that I was quoted. I was made to understand that the R1750 is meant for the following: 1. taking the learner to take the test after I have booked for the learner on line. 2. Giving the learner study material 3. providing LESSONS to the learner and giving them tips for the test 4. returning the learner to their place of residence on the day of the test.

I was advised that the booking MUST be in Roodepport and that after making the on-line booking I should advise the owner of ANE Driving School Mr Mike Venter about the details of the booking.

Upon undertaking the online booking, i realised that I could not secure an earlier date at Roodepoort (the preferred DLTC) and found closest date with Randburg which was the 19th October 2019. I gave Mr. Venter feeback via a text message and provided him the ENATIS proof of booking clearly indicating that the booking is with Randburg DLTC

At this stage- Mr. Venter expressed that he was struggling to connect on his PC to send me the much awaited brochure that will give me detailed information about the packages he offers. Having waited for this brochure to be sent through since September 26th, I asked for his banking details and paid him 1800 as at the stage I could not remember the amount required to the last cent.

To my surprise- after the payment and provision of details of the on-line booking for the learner Mr Venter kept quite. At this stage I was expecting him to advise when the classes to be attended by the learner would start. I prompted him via text messages and he eventually responded by advising that his assistant will fetch my nephew to start with the envisaged classes.

On 4th October at about 5am my nephew was collected from my place by ANE Driving school. Contrary to what we were made to believe- he was not taken for a class/ teaching for a learners' license. The assistant took him to the Randburg DLTC to "do a booking". If you appreciate that the booking was done on line already you would understand that the claim that they took my learner to do a booking is not factual. He was not informed before hand what the trip was about and therefore did not have even ID photos and proof of residence with him. I would be a couple of days again after prompting Mr Venter that I would get to understand what is happening and what was my nephew taking to Randburg for.

Cutting to the chase- since paying R1800- apart from the fruitless trip to Randburg- Mr. Venter has not provided any service to my nephew. I have called him several times trying to understand what is happening. He has moving goal posts and continuously lays blame on me or his assistant for "not following his instructions" as he puts it.

I have since established on my own that after the on-line booking, there needed to be a confirmation of the learners' booking within 03 working days. This is done by going to the DLTC concerned to pay R108 municipal fees and submitting ID Photos etc.

I accept without qualms that the service he intended to provide, in spite of his failure to explain himself was meant to get the online booking confirmed. I further accept that this could not be attained as the learner did not have the requisite documents having not been advised before hand about the requirements of the trip he was made to take.

Beyond this, Mr Venter still is non-chalant, not providing any service and unable to communicate the next steps that the learner should pursue to secure the services he paid for. So in view of this I make yet another call to Mr Venter. After enduring a lot of abuse and finger pointing I advise him that it appears that we are unable to communicate properly with each other and unfortunately the person who is supposed to be given a service is suffering. I then offer to pay him for the cost of the fruitless trip to Randburg for confirming the learners test booking. He goes up and down expressing that he is still willing to provide me with the full service I came for and paid for. I advise him that I am unable to continue with the manner in which he has treated and continues to treat us as customers and perhaps I am the one on the wrong but I chose not to continue beyond paying him for the "confirmation of the learners test" which he attempted to provide. he flatly refuses advising that I bought a package and therefore cannot be allowed out of it.

I express that in spite of buying a package- I have not been given any form of service, I have to chase after him and have to be rudely treated. I cannot go on like that. I further ask how much is the cost of what he deems to have been a service so that he can deduct that from the amount already paid to him and give me the remainder of my funds. The cost of the fruitless services varies in one conversation from R300.00 in another instance he says it is R400.00 to even R500.00. To which I reply- fine deduc what is due to you however much and give me back what's left of my R1800.00. He flatly refused, slammed the phone on my ear after telling me that he is willing to give me the service I asked for.

now here is the challenge:

1. I am being held forcefully by a service provider who is not providing any service to me. 2. In spite of my indicating that I no longer want to continue with the full package, and the fact that I have not signed anything that binds me to continue with a package that is not serving me, he is refusing to give me the remainder of my money and insists that he wants to service me when in fact he is not rendering any form of service to me 3. On the brochure he sent me- there is not even a single package that is priced at R1750, yet he charged me R1750. necessarily there is no clarity of what I have been made to pay for. 4. When he explains his service against my expectations- he now tells me that he only offers a one hour lesson for a learner and that is all.

Not only is this proving to be contrary to how he explained his services on the internet and on the phone, he is also over charging me, he is also refusing to pay back my money and holding me against my will to continue with his as a provider when in fact he is not even providing the service I paid for,

Intervention sought.

I wish to be given my money back. I do not mind him calculating the cost of taking my nephew to Randburg. I am more that willing to pay for that in spite of it being fruitless because of him. I do not wish to continue with any form of engagement with Mr Venter and his ANE Driving school. I find him to be dishonest and misleading- worst of all I find his conduct to be that of a bully.

I therefore seek help to get my money back.

Your consideration of this request is appreciated in anticipation

regards

Zukisa Nduneni ********** 435