Shocking experience from Start to Finish

We rented a cheap vehicle from the above business. The cost was at approximately R200 per day, which wasn't bad. The car was in quite a bad shape externally and the seats were also in need of replacement. We didn't feel the need to complain about it, but it should not be a rental car. It's way past its sell-by date to put it kindly. Anyway...when the car was returned, the person available at the front desk said all is in order and let us go. Afterwards, the very rude and uncouth ownder proceeded to send us photographs of scratches on the wheels and door, claiming that it was our fault and refusing to pay the deposit back. This is completely unprofessional, as normally with car rentals you check the vehicle before and after together and there are documents to support each person't side of the story. Upon calling the ownder Mr Andy Bothma, I got verbally abused and had the phone put down on me just due to the fact that I pointed out that the car was not in a good condition as it was. He took this very personally and proceeded to further email me with all kinds of "proof" in the form of photographs etc. Completely unprofessional and just a representation of what a bad business is about. If anyone should consider renting from this person they should insist on a document with all possible scrathes noted(including tyre hubs) and bring along a magnifying glass! Beware! And try not to talk to the owner at any stage. In the end I got less than half my deposit back- the "offending scratches" on the jalopy setting us back more than R1500! Totally ridiculous but it's money well spent because hopefully someone will read this review and be a little wiser than us. Rental cars should always have a documentation of previous damages and the client should always be there for inspection. otherwise it's not fair.