Poor Workmanship & after sale support

Andrew's Upholstery recovered our 6 seater reclining sofas at the end of May 2015 at a cost of +/- R 9 000 (including fabric and labour). Two (2) weeks later a spring popped out of the 2-seater sofa and we had difficulty closing up the reclined seat. We had the sofas for 5 years prior and never had a structural problem. <br> We were led to believe that as a result of the disassembly and reassembly needed for the recovering that the poor workmanship was the cause of the spring to come loose. Pictures of the spring and the recovered sofa were sent to Mel from Andrew's Upholsterers as a reminder of the product they had covered. She asked for my address and she promised to come to check out and sort the problem by collecting the sofa. She never came. A month later, in July the arm rest in the same sofa came loose, I messaged her again and she promised to pick up the following Wednesday. I sent a reminder message to her in October to no avail. She ignored my messages and when I called she made excuses and promised to fetch the same week last week 6 November. She never did come, she does not take my calls yet when I call from a different number she answers and then put me on hold