On time and beyond the call of duty

I recently organised for a geyser replacement with Andrew's Plumbers.<br> <br> The date and time for the replacement were set via e-mail.<br> <br> At the exact pre-arranged time and date, they were at the premises.<br> <br> It wasn't a straight forward geyser replacement as the geyser was in a locked custom made cupboard. The key was lost and the side panels of the cupboard had to be removed in order to get the old geyser out and the new one into place.<br> <br> Without a single moan or groan, the work was done in two hours and the cupboard was restored to its original state.<br> <br> I know that customer service of this quality should be the norm and we, as paying customers, have the right to expect it as a matter of routine. But it is not so!<br> <br> Just browse through the posts on this site.