Really bad customer abuse

For those who electrical work doing on their house, think before you choose who to do it. I chose Andrew's Electrical (Otherwise known as A&A), to do the work, despite them messing me around with the quote process. They wrote several “Get out” clauses into their quote, such as they were not liable for any damage they do. I told the them I would not accept the quote on that basis and they removed them from the quote. I signed and returned the quote on 30th August 2021. Eventually, after multiple promised start dates, they started the work on 19th October 2021, i.e. two and a half months later. They did most of the work, and as far as I can tell, it was reasonably well done, with the exception they had not finished the job. Despite being called back to finish up, and being reminded when the presented their invoice (22nd October 2021 i.e. two days later), they did not come and finish the job. After multiple attempts to get them to come and finish the job, I gave up trying because their inability to keep a promise. However, “out of the blue” on the 16th February 2022, i.e. four and a half months later I received an email asking if they could come and finish “the final saddle” on Friday the 18th. Unfortunately, I was in hospital then and they agreed to change the date to Friday 4th March 2022. Needless to say, they did not turn up. So, I called their office to complain and the lady on the line was so surprised and said “I will look into it and call you back”. She never called back. By this time, I was totally fed up with them and on 14th March 2022 (i.e. 10 days later) I sent a strongly worded email to that effect. It’s now 20th April 2022 and still no reply.

Keith W.