Parcel still not received after paying on the 16th Feb 2019

Good day I have been trying to get tracking number from your customer service email for a week now but no luck.. I ordered parcel on the 16th Feb and was assured by your customer service i should have be latest 22 March, as i must allow for the 30 days to pass. should i have to received it i should revert back to them for further assistance. Sharell (customer service) has not answered my emails till today as when i try to track the parcel with number given they saying it cant be tracked as thats just shipment number and not tracking number. They cant help with that.. Does it take 2 full months to receive parcel and why am i not getting any help??