LG
Lloyd G
1 reviews | Active since Mar 2009
03 May 2022, 09:54
Rude, Arrogant and unprofessional.
My car was taken to them for an insurance claim repair. When I collected the car the two mag wheels they painted are so vastly different in colour to the other wheels that the car looks terrible.
When I questioned why they didnt match, they told me that MY wheels have the wrong colour on and what they have used is the "correct" colour.
When I got upset and asked why they didnt bother to contact me when they discovered that, as I would gladly have paid for them to paint the others to match, I was told "That`s not our problem!"
They are completely uninterested in resolving the matter, and the owner is a rude *** who would rather get into a fight and shout at customers than resolve the situation.
A simple phone call would have avoided the whole issue, but they apparently work on over 200 cars a month and a phone call is too much for them to manage!
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Replies (3)0
Replies (3)
Andres Panel & Paint's replyOfficial
03 May 2022, 15:56Vehicle was repaired and painted as per Insurance claim, the two odd wheel rims have been badly repaired and painted by some other repairer and that the color was out and not enough paint covering the old rims. Client signed a satisfaction release note that he was happy with repairs done with us , however he was rude to the workshop Manager. Client stated we should have called him regarding the shoddy work that was done previously . This is not up to us to remind him of the shoddy work done elsewhere.. Owner was rude as the Client was rude to his staff member and he got the same treatment that he gave to the staff member.
Andres Panel & Paint's reply03 May 2022, 15:56
Official
Vehicle was repaired and painted as per Insurance claim, the two odd wheel rims have been badly repaired and painted by some other repairer and that the color was out and not enough paint covering the old rims. Client signed a satisfaction release note that he was happy with repairs done with us , however he was rude to the workshop Manager. Client stated we should have called him regarding the shoddy work that was done previously . This is not up to us to remind him of the shoddy work done elsewhere.. Owner was rude as the Client was rude to his staff member and he got the same treatment that he gave to the staff member.
LG
Lloyd G's updateReviewer Update
03 May 2022, 16:14Typical arrogant reply as expected and clearly indicative of the way customers are treated. This reply is not doing your business any favors.
I was fully prepared to pay extra to paint the other wheels to match had I been given the opportunity, which would have resulted in a quality job yet you have no interest in customer satisfaction.
You claim I was rude to your staff member which is utter nonsense, I became rude when you decided to get involved, fixing for a s**** right from the onset. Your angle of approach set the entire tone of our interactions and you could have easily de-escalated the situation and had a happy customer while making more money, but you chose to be arrogant and defensive.
I was fully prepared to pay extra to paint the other wheels to match had I been given the opportunity, which would have resulted in a quality job yet you have no interest in customer satisfaction.
You claim I was rude to your staff member which is utter nonsense, I became rude when you decided to get involved, fixing for a s**** right from the onset. Your angle of approach set the entire tone of our interactions and you could have easily de-escalated the situation and had a happy customer while making more money, but you chose to be arrogant and defensive.
LG
Lloyd G's update03 May 2022, 16:14
Reviewer Update
Typical arrogant reply as expected and clearly indicative of the way customers are treated. This reply is not doing your business any favors.
I was fully prepared to pay extra to paint the other wheels to match had I been given the opportunity, which would have resulted in a quality job yet you have no interest in customer satisfaction.
You claim I was rude to your staff member which is utter nonsense, I became rude when you decided to get involved, fixing for a s**** right from the onset. Your angle of approach set the entire tone of our interactions and you could have easily de-escalated the situation and had a happy customer while making more money, but you chose to be arrogant and defensive.
I was fully prepared to pay extra to paint the other wheels to match had I been given the opportunity, which would have resulted in a quality job yet you have no interest in customer satisfaction.
You claim I was rude to your staff member which is utter nonsense, I became rude when you decided to get involved, fixing for a s**** right from the onset. Your angle of approach set the entire tone of our interactions and you could have easily de-escalated the situation and had a happy customer while making more money, but you chose to be arrogant and defensive.
Andres Panel & Paint's replyOfficial
04 May 2022, 14:54I got arrogant when I heard you been noisy and arrogant with my staff member which was totally unnecessary. I am only responding to make myself clear on the situation. It was not my duty to go looking around your car for bad workmanship that was done elsewhere. Quality work has been done and that is what you have paid for. Thank you. I only got involved when you got loud and arrogant with my staff member. Don't worry about the money side it has nothing to do with the issue. If I had such a bad way about myself or my business I would not be in Business for over 37 years. I take this matter as been closed. Thank you
Andres Panel & Paint's reply04 May 2022, 14:54
Official
I got arrogant when I heard you been noisy and arrogant with my staff member which was totally unnecessary. I am only responding to make myself clear on the situation. It was not my duty to go looking around your car for bad workmanship that was done elsewhere. Quality work has been done and that is what you have paid for. Thank you. I only got involved when you got loud and arrogant with my staff member. Don't worry about the money side it has nothing to do with the issue. If I had such a bad way about myself or my business I would not be in Business for over 37 years. I take this matter as been closed. Thank you