QV
Quinton V
1 reviews | Active since Aug 2011
29 Jul 2022, 16:21
Why is smoking allowed inside?
My wife and I were there at the Rivonia branch this past Wednesday 27 July 2022 for lunch. When we walked in the place stank of cigarette smoke. When I asked a waiter if the person smoking was the owner they said yes. We were forced to sit outside in the cold because this person that disregards the law was smoking making it very uncomfortable in the store.
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Replies (2)
Andiccio24's replyOfficial
01 Aug 2022, 15:56Hi Quinton, thank you very much for your review and for your email with further details of your experience. Andiccio24 does not condone smoking inside its stores and follows all stipulated smoking regulations. We have investigated, addressed this issue and have taken the necessary remedial action to ensure this offence is not repeated in the future. Our Rivonia store staff have been reminded of the smoking regulations and encouraged to strictly follow the correct protocol in theses instances. We regret to hear of your negative experience and trust you will not encounter this again in the future. We have responded to your email complaint and trust that you may feel reassured by our commitment to providing a comfortable and enjoyable dining experience for all of our valued customers.
Andiccio24's reply01 Aug 2022, 15:56
Official
Hi Quinton, thank you very much for your review and for your email with further details of your experience. Andiccio24 does not condone smoking inside its stores and follows all stipulated smoking regulations. We have investigated, addressed this issue and have taken the necessary remedial action to ensure this offence is not repeated in the future. Our Rivonia store staff have been reminded of the smoking regulations and encouraged to strictly follow the correct protocol in theses instances. We regret to hear of your negative experience and trust you will not encounter this again in the future. We have responded to your email complaint and trust that you may feel reassured by our commitment to providing a comfortable and enjoyable dining experience for all of our valued customers.
QV
Quinton V's updateReviewer Update
01 Aug 2022, 16:09Thank you for your response and taking the time to resolve the issue at hand :)
QV
Quinton V's update01 Aug 2022, 16:09
Reviewer Update
Thank you for your response and taking the time to resolve the issue at hand :)