SK
Stefanie K
1 reviews | Active since Jul 2011
06 Mar 2023, 23:51
Theft!!!!!!!
Absolutely atrocious service!!! The manager and staff are *******!!! Ordered via uber eats. Delivery driver informed us that order was already picked up by another driver. Phoned Andiccio24 who admitted they gave the order to an uber eats driver that was not even on duty yet, and the order dissapeared into the deep blue nowhere. After admitting that THEY gave the order to the wrong driver, they forced us to pay for a new order, claiming innocence/stupidity, stating that we need to complain to uber eats and not to them... Original order was ******, and never delivered, and even though Andiccio24 admitted their mistake, they still forced us to pay a second time and re-order our meal. This is theft.
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Andiccio24's replyOfficial
08 Mar 2023, 10:43Dear Stephanie,
Thank you for your review. We regret to hear of your most recent experience at our Hazelwood store.
We would like to investigate this further and take the relevant remedial action. In order for us to do so, kindly provide further details including your contact information by completing a contact form on our Contact Page on our website or providing us with an email sent to our info address. Our Franchisee and Regional Manager have in the meantime been notified of your feedback.
We would love the opportunity to make this right and reinstate your faith in our brand and hope to receive the requested contact details in order for us to do so.
Thank you
The A24 Team
Thank you for your review. We regret to hear of your most recent experience at our Hazelwood store.
We would like to investigate this further and take the relevant remedial action. In order for us to do so, kindly provide further details including your contact information by completing a contact form on our Contact Page on our website or providing us with an email sent to our info address. Our Franchisee and Regional Manager have in the meantime been notified of your feedback.
We would love the opportunity to make this right and reinstate your faith in our brand and hope to receive the requested contact details in order for us to do so.
Thank you
The A24 Team
Andiccio24's reply08 Mar 2023, 10:43
Official
Dear Stephanie,
Thank you for your review. We regret to hear of your most recent experience at our Hazelwood store.
We would like to investigate this further and take the relevant remedial action. In order for us to do so, kindly provide further details including your contact information by completing a contact form on our Contact Page on our website or providing us with an email sent to our info address. Our Franchisee and Regional Manager have in the meantime been notified of your feedback.
We would love the opportunity to make this right and reinstate your faith in our brand and hope to receive the requested contact details in order for us to do so.
Thank you
The A24 Team
Thank you for your review. We regret to hear of your most recent experience at our Hazelwood store.
We would like to investigate this further and take the relevant remedial action. In order for us to do so, kindly provide further details including your contact information by completing a contact form on our Contact Page on our website or providing us with an email sent to our info address. Our Franchisee and Regional Manager have in the meantime been notified of your feedback.
We would love the opportunity to make this right and reinstate your faith in our brand and hope to receive the requested contact details in order for us to do so.
Thank you
The A24 Team