Andiccio24 Bedfordview horrible customer care and basically robbing customers

The managers service was completely horrible, I’ve basically been “******” by this Bedford branch not once but twice. I can’t imagine how many other customers get double charged and do not notice. On Sunday the 10th of March 2024 early morning, I was getting food with a group and we ordered a few drinks while we wait. After 4 rounds we noticed on our slip, what we were being charged for was not what we were being served. Upon querying this discrepancy with the manager he informed us this is how the pricing worked on the system and then completely ignored us after. I have multiple videos trying to speak with him, however he completely ignored us. And this is very bad service honestly especially from a manager. As a manager I would have expected him to atleast take my details down and assure me that my query would be addressed and I would be contacted the next day or during the week. We bought 4 rounds of the “klipdrift premium 50ml” which already was extremely over priced at R105 per 50ml. However we were served “klipdrift reserve” which is on average R20 for the little 50ml bottle. The price inflation from R20 to R105 doesn’t not make sense at all, beyond that my slip description and product received are very different. Prior to this occurrence, I was again getting food with a group, I ordered and paid at the till. When we were leaving a waiter came to our table and told the group I had not paid and they paid. I was already walking to the car when the waiter went to the group so I did not know this is what was going on. The next day while we were speaking they brought up that I “forgot” to pay, I went into my bank account history and there was a successful payment made. So we were basically double charged for the exact same order. This is appalling service, i can’t imagine how many other clients get “******” by this establishment and don’t notice.