SC
Savvy C
1 reviews | Active since Jun 2020
25 Jan 2023, 19:42
Andiccio service INDIFFERENT
You have just lost a good and regular customer in a flash. I order from Sunset Beach VERY REGULARLY and spend around R 600 at a time. Today I called and told the lady that one of pizzas we buy ALL THE TIME wasn’t tasting quite right (as it usually does) - I explained it was bland. She was not able to help me. She said she didn’t know what I meant and offered no solution.
I won’t ever buy from Andiccio ever again
Sorry
Helpful (0)
Replies (2)0
Replies (2)
Andiccio24's replyOfficial
26 Jan 2023, 08:04Hi Savvy C,
Thank you for your review. We regret to hear of your most recent experience at our Sunset Beach store.
We would like to investigate this further and take the relevant remedial action. In order for us to do so, kindly provide further details including your contact information by completing a contact form on our Contact Page on our website or providing us with an email sent to our info address. Our Franchisee and Regional Manager have in the meantime been notified of your feedback.
We would love the opportunity to make this right and reinstate your faith in our brand and hope to receive the requested contact details in order for us to do so.
Thank you
The A24 Team
Thank you for your review. We regret to hear of your most recent experience at our Sunset Beach store.
We would like to investigate this further and take the relevant remedial action. In order for us to do so, kindly provide further details including your contact information by completing a contact form on our Contact Page on our website or providing us with an email sent to our info address. Our Franchisee and Regional Manager have in the meantime been notified of your feedback.
We would love the opportunity to make this right and reinstate your faith in our brand and hope to receive the requested contact details in order for us to do so.
Thank you
The A24 Team
Andiccio24's reply26 Jan 2023, 08:04
Official
Hi Savvy C,
Thank you for your review. We regret to hear of your most recent experience at our Sunset Beach store.
We would like to investigate this further and take the relevant remedial action. In order for us to do so, kindly provide further details including your contact information by completing a contact form on our Contact Page on our website or providing us with an email sent to our info address. Our Franchisee and Regional Manager have in the meantime been notified of your feedback.
We would love the opportunity to make this right and reinstate your faith in our brand and hope to receive the requested contact details in order for us to do so.
Thank you
The A24 Team
Thank you for your review. We regret to hear of your most recent experience at our Sunset Beach store.
We would like to investigate this further and take the relevant remedial action. In order for us to do so, kindly provide further details including your contact information by completing a contact form on our Contact Page on our website or providing us with an email sent to our info address. Our Franchisee and Regional Manager have in the meantime been notified of your feedback.
We would love the opportunity to make this right and reinstate your faith in our brand and hope to receive the requested contact details in order for us to do so.
Thank you
The A24 Team
SC
Savvy C's updateReviewer Update
26 Jan 2023, 12:39My faith in the brand has definitely been reinstated. I received a call from “Lindani” (apologies if I got the spelling incorrect). He called and provided a most professional response, offering a gracious and sincere apology and an offer to deliver a replacement product to my home. I was most impressed with his action and I will continue to be a loyal customer
OK - I’ll write this off as a one time disappointment and I’ll update my review to 5 STARS
OK - I’ll write this off as a one time disappointment and I’ll update my review to 5 STARS
SC
Savvy C's update26 Jan 2023, 12:39
Reviewer Update
My faith in the brand has definitely been reinstated. I received a call from “Lindani” (apologies if I got the spelling incorrect). He called and provided a most professional response, offering a gracious and sincere apology and an offer to deliver a replacement product to my home. I was most impressed with his action and I will continue to be a loyal customer
OK - I’ll write this off as a one time disappointment and I’ll update my review to 5 STARS
OK - I’ll write this off as a one time disappointment and I’ll update my review to 5 STARS