Worst service ever and worst insurance to exist

Hi, I initially submitted my claim in December 2015 and it them at least 4 months to approve my claim. Once claim has been approved I am supposed to pay an excess amount of R6000.00 whereas the policy schedule specify that I must pay an excess amount of R3000.00 but no Anderson still wanted me to pay that R6000.00. I had to take them to the Ombudsman for Anderson to change their story and agree that I can pay the R3000.00. Now I am dealing with another issue again with them my car its still at Elegance square panel beaters not yet completed because there's a car part to be ordered by the Anderson for them to complete their work. Right now I have to return the car rental today and my car its still not fixed so it means I wont have any means of transport. I have tried to call them since yesterday but no calls are pick up and I even send an email ccd everyone to their supervisor no one has responded to my email. I want my car to be urgently fixed by this week if not then Anderson must extend the car rental. I regret ever taking this insurer and I want people to know about them don't even come close to Anderson.