Worst service ever

<p style="margin: 0cm 0cm 0pt;"><span style="font-family: 'Calibri','sans-serif'; color: black;">My sister Lindiwe Qika had an accident on the 30th March 2016. she lodged a claim on the 4 April and was requested to submit all the required do***entation of which she submitted the do***entation on 14 April 2016 as she was delayed in obtaining an accident report. . She received a message on April 20 saying that her claim file have been referred for approval and she will be receiving feedback in 2 days. She never received any feedback. She made a follow up and still no help. She went there personally on 29 April 2016. They agreed on a cash lieu payment and she signed an agreement. she was informed that she will receive a payment within 7 days, however she haven’t received any payment as we speak. She called them this week for a follow up and was told that payment takes 14 to 21 days and not 7 days as said earlier.Her car is currently parked at home and she cannot drive it because the battery always run flat because of the boot that cannot close. She doesn't have a lockable garage and the boot cannot close. She is forced to use the taxis to work . She doesn't have a courtesy car yet as the car is still at home. She wrote to their complaints department on Tuesday 10 May 2016 and until today there is no response.</span></p> <p><span style="font-family: 'Source Sans Pro'; color: #555555; font-size: 8.5pt;"> </span></p> <p> </p> <p style="margin: 0cm 0cm 0pt;"><span style="font-family: 'Calibri','sans-serif'; color: black;">Really the treatment that She has received is very unfair, considering that she has never missed any insurance payment for the past two and a half years with Anderson. She is very frustrated right now. When she calls she's put on hold until they drop a phone. Really pathetic service highly disappointed </span></p>