WORST EVER INSURANCE - UBERCL***

<p>I submitted my claim on the 28th of April and up to now there is no sign my car is going to be repaired.</p> <p>Firstly they told me to get a quote from one of their panel beaters who are in efficient. They took 1 week to give me a quote.</p> <p>After submitting all the documents nothing happened until i phoned my broker. She sent Birnam an email to follow up on the 6th of May, no response. I phoned them directly on the 9th of May and I spoke to Birnam who told me he doesnt have the submitted documents. I will have to resend them. </p> <p>I re sent the documents, he acknowledged receiving them and assigned Julean Papier as the Claims Consultant.</p> <p>She sent me an excess letter on the 11th of May and I paid the excess on the 12th of May and sent the proof of payment. After I paid the excess nothing has happened.</p> <p>When I phone I'm told I have not paid the excess, they are waiting for an invoice from the panel beaters, they can't get hold of the panel beaters. Their phone lines are down.</p> <p>Now its the 24th of May. Julean is no longer available. Birnam is now busy....I'm put on hold for longer than 30 minutes. The manager Denise Abbot is not available. I'm made to speak with people who dont know what needs to be done. They promise to phone back, no one phones back.</p> <p>I never seen such an inefficient and useless company. This has been the worst experience in my life.</p>