We have to make sure this company gets investigated NOW!

<p>This company needs to be investigated by Carte Blance or simiIar.....</p> <p> </p> <p>I had my accident on the 1st of May 2016. Today is the 22nd of September 2016 and this claim has not been sorted.</p> <p>Despite numerous calls and efforts from my side I keep running into a brick wall. I get no feedback on anything and my situation is dire.</p> <p>Whilst I was still in hospital, in ICU Anderson asked me to provide 3 months bank statements to show my premium is up to date due them not being able to check due to a system failure on their side. Can you imagine how the hell I must get bank statements when in ICU. But I made a plan with a friend to go and get for me... After this it all went downhill from there.</p> <p> </p> <p>For the record: Be Sure Africa that is the insurance company Anderson is underwriters for called me the other day to ask if I want more insurance from them. I refused and told my tale. I was informed that they don't use Andesron anymore due to the poor service they give customers. Of course the finace houese I use phoned me and told me similar horror stories about Anderson and the service they give and how long they have to wait and struggle to get payments.... Seems that there is a trend.</p> <p> </p> <p>To continue my story. Because the other party of the accident was insurd by Anderson as well, there had to be an investigation. Which I understand. First part is to see if any party was under any ifluence of which I was cleared. The in vestigator also declared that there is no reason to withold payment to me. Of course the second part of the investigation is to see who was at fault and then go after their insurance. Of this I was cleared as well. The investigation took another 8 weeks. After a lot of fighting and many months passing with endless excuses of "This Friday, sir" I started giving up.</p> <p> </p> <p>In August I was informed that the total loss agreement is ready and will pay out in 4 - 21 business days. I couldn't get through on the 21st day, but tried. As I said, if I don't phone I don't get any feedback. The document was signed and mailed on the 19th of August and was processed on the 23rd of August which means, payment towards the fincance house should have been on the 20 th of September latest. The call centre informed me that payment will be made on the 3rd of October? Which is 3 weeks later than agreed upon. As it is my right, I asked them today for the calls I made to Anderson, as all calls are recorded and we have a right to ask for it.</p> <p> </p> <p>In the meantime, I the customer/client is suffering major losses. Also, I still have to pay for the written off car until Anderson releases payment. Which also means I cannot buy another car with a vehicle loan against my name.</p> <p> </p> <p>Anderson clearly doesn't care about their clients. Or what happens to them. The big fear is that this money will never be paid out...</p> <p> </p> <p>The people that worked on my claim and whom I dealt with are:</p> <p>Denise Abbot</p> <p>Thabang Moloi</p> <p>Joeash Loganathan</p> <p>Lou-Anne (Spelling?)</p> <p>Melissa Alie</p> <p>Sheldon - who is very rude and argumentative (the recordings will prove that)</p> <p>Faaiza - call centre that promised to phone me back yesterday, but didn't.</p> <p> </p> <p> </p>