Useless insurance

I logged a report with a \name sollyvista"useless insurance. To date no one called me and when I called i spoke to Thulani requested a team leader waited for 5 minutes and told team leader is busy.... last week I spoke to Sihle who tried to put me through to payments and I waited for another 5 minutes.... All I need now is a complaint reference number so I can take it to ombudsman... from the 19 Nov to date no payment has been made like really.. I paid 3 instalments on a car I don't have nd now it means festive without a car... This is total ****"""