Unreliable Service Provider

I had an accident on the 8th of February 2016, and notified Anderson Insurance on the spot. They then sent out an AA low bed to tow my vehicle, to Imperial Auto in Boksburg, but I requested to have the vehicle sent to Suzuki Auto Body Care, who is a Suzuki panel beater, and not an approved panel beater like Imperial, and I had concerns regarding keeping my vehicles warranty in place. I have made countless attempts to get hold of Anderson Insurance, but had no luck as there lines were down or something. the only person who was kind enough to try and assist me was Tishen who is a call centre agent at B-Sure, the brokers for Anderson Insurance. I had made my final call of complaint to Saxum Insurance, who are the underwriting company for Anderson Insurance, and spoke to a manager by the name of Frans Mailula, who was going to give me some feed back, regarding my complaint about getting a told a document was not sufficient three weeks into the claim. I was told by Charles Maduna (claim manager) that my claim had only been incepted only on the 18th February 2016. I am still waiting for feed back from Frans and all parties involved.