Unpaid claim

I was involved in an accident on the 1st of August 2015 and my insurer was Anderson insurance they came to pick the car themselves. I also fill the forms that they were requested that I should write the cause of accident and I did that, they told me after 21 working days they will pay my finance bank,every time when I call the person who was responsible at claiming department by the name of Wondermore Tarwireyi every time when I call him he says he has send everything at accounts department the delay is at accounts but everything with my calming documents was successful he always transfer me at accounts department they don't pick up the phone sometimes they hang up my calls. I am really annoyed by this whole thing it will help if the matter was resolved long time ago. It's already four month now today's date is 24 November 2015. My e-mail address is as follows [Email Removed]