Terrible customer services

I lodged my query on the 09/11/15 and was given reference number 27392, however my insurance took weeks to give me feedback in regards of the assessors going to site and the final report back. I only received the excess letter on the 26/11/15 of which payment was made the next day.<br> It is now two weeks later and i have not received any feedback on whether the parts have been ordered and delivered to the panel beater.<br> <br> When i call in today a consultant (Busi) put me on hold and cut the call, i call in again and Wonder takes my call, puts me on hold for 13 minutes and cuts the call. I called in once more and Sihle serviced my call but he transfered me to his supervisor (Charli) who did not pick up the phone after 20 minutes of holding i was cut off again, more time delayed has a bad impact on my end as the panel beater claims to be fully booked and can only start working on my claim in January next year, such is ridiculous, how am i made to pay for excess and then get given the run around to no avail and be expected to understand that i will only receive my car after 3 months of registering my claim. Why am i paying for insurance if it seems i am begging for my car to be fixed.<br> <br> <br> <br>