TAKING TOO LONG TO GIVE FEEDBACK

I put the claim through after my wife got involved in a car accident where in was assured that the claim would be settled within seven working days but never happened.I received an sms where i was informed that the claim would be finalized in five more working days and it never happened.I also recall asking clarity with in line with my policy with emails but no one bothered to come back to me in relation to such!<br> <br> One would have to spend more than 10 minutes to get through the consultant in their poor claims department.I am now frustrated because instead of communicating no one said nothing.What drives me mad is that they always on time when coming to issue of debiting my money for these service and now i find it not well that the communication is not there and one have to spent a lot of time on the phone to get hold of the consultants.