Slow Service and No Feedback

I was involved in an accident on the 5th of September and submitted everything required until my claim was approved and Authorization was sent to Metal Autobody but when i called to check they said they don't have the vehicle. then i went back to my insurer and i was told the car was towed to Danmar and needs to be moved to Metal Auto body but this was on Thursday the 8th of October and until today the car hasn't been moved which means it will be more than 2 month without a car for. and when i try to get feedback i don't get any replies via phone or Email. Can i please have this issue sorted please..