1 reviews | Active since Oct 2011
****TY CUSTOMER SERVICE
on Monday the 9th March after holding on for 45min I was directed to Lebo who **** to me and said Charles has gone down stairs to sort out my authorization. I informed him that I was going to drive to their offices to sort out this S*it. drove to Randburg and meet up with Charles who had no flippen clue about my claim. his exact words:\ have u paid the access "I told him to get Lebo and George to the table so they can explain what happened. He blatantly **** to my face and told me that George was on lunch and Lebo is not liable for this claim. \""he was just helping out\"" We requested Charles to send the authorization letter as we were not leaving before this was done after a few minutes he came back apologetic and said\"" I always tell the call centre agents to give me a heads up is there is a customer who is NAGGING so we can deal with him.What happened to protocol"
We would like to apologize for the unpleasant experience that you've had, however, after investigations, we have found that authorization was already given to the panel beater to start with repairs on your vehicle. If you need any further assistance, please feel free to contact our claims manager who would gladly assist you.
Thank you for your patience and your continued support.
The Anderson team
We would like to apologize for the unpleasant experience that you've had, however, after investigations, we have found that authorization was already given to the panel beater to start with repairs on your vehicle. If you need any further assistance, please feel free to contact our claims manager who would gladly assist you.
Thank you for your patience and your continued support.
The Anderson team