SETTLEMENT PAYMENT

I HAVE BEEN WAITING MORE THAN 4 MONTHS NOW JUST FOR ANDERSON'S TO ASK WESBANK FOR A SETTLEMENT PAYMENT, SO THAT I CAN CLEAR MY MOTORCYCLE FINANCE LOAN. AND THE PEOPLE AT ANDERSON'S PUT YOU THROUGH TO ACCOUNTS DEPARTMENT THEN YOU HOLD FOR 40 MINUTES THEN YOU JUST GET CUT OFF. ALL THAT NEEDS TO HAPPEN IS THE PAYMENT I GOT AN EMAIL THAT SAYS EVERYTHING IS AT ACCOUNTS DEPARTMENT AND PAYMENT WILL BE DONE IN 14 WORKING DAYS. THAT WAS ON THE 31ST OF DECEMBER 2015 AND STILL NOTHING, I AM PAYING EVERY MONTH 2K NOW FOR SOMETHING THAT I DON'T EVEN HAVE ANYMORE. I JUST NEED THIS SORTED OUT.