Settlement amount - payment delayed

I had a car accident on the 16 Jan 2016, and then reported the accident on the 18 Jan 2016, the claim and supporting documents were submitted the same week.<br> <br> The claim was approved mid February and I received the Total Loss Agreement document on the 17 Feb 2016, I signed and sent the document to Tobias Chatindo on the 18 Feb 2016. Tobias acknowledged receiving the signed document and highlighted that the turnaround time is 14 days (I expected the vehicle account to be settled within 14 working days).<br> <br> It has been more than 14 working days since I submitted the signed document, and the payment to Wesbank is still not done. I need answers here, Why was the payment not done within the 14 working days? What are you doing to sort this issue? When are you paying Wesbank? If there was any delays, why was this not communicated to me?<br> <br> This is very frustrating because I don't have a car to move around, I can't buy another car before this claim is settled. Is this how you treat your clients?<br> <br> I'm very disappointed at Anderson Insurance Underwriters simply because they don't respect their clients, and there is no honesty here.