Poor unpleasing service

2 weeks ago I was involved in an accident and was assured that you will handle everything and you have been appointing a assessor the entire week and now the panel beaters tell me that they closing on the 20th December and I will only get my car next year. Yet I have been using public transport as I cannot get car hire because you cannot handle putting pressure on the panel beaters to tell them to assess the vehicle so I can pay my excess.<br> <br> You promote that you the best and yet I'm in this predicament where I have nothing and you say nothing, so the lack of service to get this matter resolved is sickening as the bumper and Radiator was damaged nothing else and yet 2 weeks to just appoint someone to look at the car and say this is damaged and this is damaged.<br> <br> I will not allow my car to be fixed next year its either you get this matter resolved or I will action firther to get this matter sorted out.<br>