PN
Philani N
1 reviews | Active since Apr 2015
02 Nov 2015, 22:45
Poor service delivery
I had an accident on February 28 2015 and it wasn't a write off according to the assessor and that was the beginning of my nightmare. They only started with the repairs in May and until today November 02 2015 I still don't have my car. Yet im paying each and every month and they only gave me a car hire for 10 days yet they aresitsitting with my car for over 8 months now. And when you call them nobody knows what's going on, what kind of insurance is this?
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Anderson Insurance Underwriters's replyOfficial
04 Nov 2015, 12:59Hello philaniE,
We would like to apologise for the delay in repairs to your vehicle, we have escalated the issue and we will provide feed back to you soonest. However, repairs have been started, due to additional repair work, extra parts has been ordered. if you need any further clarification, please feel free to contact our claims manager.
Kind regards,
The Anderson Team
We would like to apologise for the delay in repairs to your vehicle, we have escalated the issue and we will provide feed back to you soonest. However, repairs have been started, due to additional repair work, extra parts has been ordered. if you need any further clarification, please feel free to contact our claims manager.
Kind regards,
The Anderson Team
Anderson Insurance Underwriters's reply04 Nov 2015, 12:59
Official
Hello philaniE,
We would like to apologise for the delay in repairs to your vehicle, we have escalated the issue and we will provide feed back to you soonest. However, repairs have been started, due to additional repair work, extra parts has been ordered. if you need any further clarification, please feel free to contact our claims manager.
Kind regards,
The Anderson Team
We would like to apologise for the delay in repairs to your vehicle, we have escalated the issue and we will provide feed back to you soonest. However, repairs have been started, due to additional repair work, extra parts has been ordered. if you need any further clarification, please feel free to contact our claims manager.
Kind regards,
The Anderson Team