Poor Service

after all the delays of processing the claim my vehicle is finally fixed, and the repairer submitted the invoice on the 18 March, after numerous calls and re emailing of the invoice they confirmed receipt. After getting different updated when i call, Today ((14/04) I phoned again and am told the payment has only been requested on 9 april and on top of that im told the payment will take 90 days because the repairer did not grant them 5% discount for them to make payment in 5 days, which somehow confuses me that who are u punishing here for delaying the payment. Me? Im so dissapointed and fed up with this insurance. After 4 months Im still without my car and yet i Pay this insurance religiously everymonth! you are disgusting!