Poor Service!!!

<p>I submitted claims around 10feb2016. Claim was not approved for almost 2 months. It was approved only around easters. I paid excess of R6000 upon approval but still nothing happened. Bodyshop wanted payment in 30days and the insurance wanted to settle in 60days which stalled progress due to this non-agreement.I called and talked to Charles who is a Supervisor at Anderson insurance about this issue many times and he is clueless. I then talked to Dennis Abbott who is a manager at Anderson insurance around 18/19th April2016 and she suggested they pay me out and I fix the car myself. I signed for that procedure 22April2016 and submitted documents and was promised I will receive the funds within 24hours. I didn’t get the money in the period specified and since then had no luck getting hold of Denise . Everytime I phoned it was said she is in a meeting. Struggling with getting hold of Denise, I managed to get Tshepo who said it takes 7 days to get the money and not 24hours. During the 7 days still trying for Denise, I got Charles who then said it takes 14 days for money to be released and not 7days. The 14 days which has passed. I phoned again and Charles said to wait another week which happens to be this week. It is unbelievable that since 10Feb2016, I still haven't received my claims and the inconsistency of information by Anderson Insurance is alarming gives you the impression that they are clueless in what they are doing. This is terrible service and shows customers they don't care. It is really not nice to be toyed around with. Please give this your urgent attention!!!</p>