Poor Customer Service and dont meet own targets

My claim was logged in December. It is now 2 months and have been sent from pillar to post. 1st dealt with Busi Mabizela who was *********** and would not provide feedback let alone respond to my calls. Then my claim moved to Tobias Chatindo who gave prompt responses. Now my claim lies with Management (Mthabisi and Lu-Anne) who fail to respond nor provide feedback as to when my car will be settled with the bank. We are approaching month end and the premium will obviously be deducted and yet when its time to claim, they play delay tactics and it seems as if i need to beg them. Be warned South Africans, cheap premiums have its repercussions and this comes with bad service, *********** Consultants as well as inefficient Management who will not take accountability and constantly fail to meet their turnaround times.