Poor Customer Service

I am sick & tired of nonsense from Anderson Insurance. Everytime I phone them I get either lies or excuses. My claim should have been finalised long time ago. It took Anderson insurance 3 weeks to assess the car....things that can be done in one day after submitting all the necessary documents. Car was assessed after 3 weeks & now it will take a year to finalise the claim. It is not fair as the claim was supposed to be finalised on the 26 of march bur now is the 4th of april & nothing has been done. All I get is the lies from this insurance