Poor customer service

my claim no Cl26375 was filed for payment on the 18th of September this year. i was told it will be processed in 14 days. The period has lapsed and i tried to contact my insurer via email and phone but guess what, no good response at all. People will trasfer my call to finance but have no luck to get hold of them. I even tried my luck with the Broker-B sure they have been telling me stories. for me to hear anything from them i have to call by myself. Finance department do not value clients as they do not bother themselves by answering emails. <br> <br> Im devastated as i write this report as my only hope (my insurer )is letting me down. i had good service in the beginning. may be its because<br> there was no money involved. Please guys i dont have much options on trasport. im late for work and everything is just a mess.<br>