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morwa.mokumo morwa.mokumo

1 reviews | Active since Oct 2016

10 Oct 2016, 14:57

Pathetic Service Providers

<p>I called countless times to follow up on my claim only to be told "Hold on", I get transfered to someone that never picks up their phone until I get disconnected. I spend 3 hours of my day just trying to get an update from Anderson. I have sent countless emails to Joeash for an update as I was informed that he is handling my claim, its as if he is a ghost, that person knows nothing about customer services unless this is the motto of the company as a whole.</p> <p> </p> <p>Can someone please give me an update via mail. CL30682</p> <p> </p>

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Replies (1)
Anderson Insurance Underwriters
Anderson Insurance Underwriters's reply12 Oct 2016, 15:36
Official

Good Day Mr Mokumo

We have received your complaint and we do apologise that you have not managed to get hold of a consultant.

A claims consultant will contact you during the course of the day to provide you with feedback.

Kind Regards

The Anderson Team