PATHETIC SERVICE OF ITS WORST

What a mission just to logg in a claim. I have no idea that in this time and age you can be on hold for a service such as logging a claim. As i'm writing this message, I'm almost 50 minutes into my call and only got helped about 10 min ago...I'M DISGUSTED HOW SUCH an establishment can keep a customer on hold without an option to be PHONED BACK. I spoke to Suzan Mabaso and she told me that all LINES WERE BUSY!!! Very funny that for NEW BUSINESS, THE PHONE WAS PICKED UP IN LESS THAN A MINUTE. Then asked for the Manager to come to the phone, then Charles Maduna whose in the meeting and supposed to be the manager cant come and prefers to sit in a meeting rather than service a customer where he is needed. I'm even shocked that I chose this establishment to look after my valuable car assert......DISGRACE!!!!!