Pathetic Service

I got an accident on the 15th Of November, claimed on the 16th, was advice to send the documents and the claims for, i did that, was adviced that it takes 3 working days to locate an assessor and 2 more days to approve the claim, no one got back to me to adviced whether or not the documents were recieved or not, i had to call and was adbiced that Sechaba who was handling the case was not in the office, then it was escalated to Lebogang who confirmed that the documents were received, 2 days later Recardo called me and said some documents were not sent, including a copy of my licence, which was sent but was his problem that he did not check everything properly, now still there has not been any feedback.<br> Today i called and spoke to a rude Susan Mabaso, who doesnt know how to speak to clients, she placed me on hold without me agreeing on being placed on hold, she said the people who were dealing with the case were not around. i honestly can not be dealing with something i do not understand, everytime people are not around, no one is there to assist, panel beaters with be closing very soon, its been 2 weeks already but im not being treated like a paying client.