Pathetic can't even explain your customer service

<p>Claim lodged and approved, for the past 5 weeks I must hear that the payment has to be released. Phoning every single day, leaving countless messages and even escalated to Lu-Anne who is apparently the Manager, however she is never available and also don't respond to messages. Countless emails sent with absolute no response!! I am disgusted to think that a National Insurance Company has such ****py and *********** Customer Service! </p>