Patheic service

I recently took up insurance with Anderson insurance through Be sure africa insurance brokers. I was told to do a vehicle inspection and send it back to Anderson via fax. I was told just to go to pg auto glass to do the check. I was told by Anderson this was free as I get there the man behind the counter charged me R50. You cannot call anderson there number *** I dread to think what will happen god forbid if im in an accident. Anderson your service is **** plain down. And wheres the call for the tracker to be installed. I wish I never **** insurance with your **** company.