Painful Experience - Lies and more lies.... Angry customer

<p>On the 13th of August 2016 at 18:37 my car was involved in an accident.</p> <p>On the 18th of August 2016 I sent all the required documents and Dineo (Claim Consultant) then confirmed that all the documents are okay and that she will appoint an assessor.</p> <p>After being sent from pillar to post I was told that I need to pay excess. Bearing in mind that these people do not even bother to give me feedback I have to keep chasing them and spending huge amount of money on airtime, phoning them and being put on hold until the line gets cut-off.</p> <p>On the 17th of September 2016, I sent a proof of payment to Brandon Adams (Claims Consultant) to which he and Delene (The manager) confirmed they have received and will send an Authorisation.</p> <p>Till this day I am still struggling with this Insurance, They **** and said they have sent the authorisation to Danmar Panel Beaters and when I phone Danmar they tell me that they do not have it. </p> <p>And then when I phone to confront them, they told me that they won’t send it to Danmar because they owe them money and that they will send it to Lenasia 400 Main Lawley road. After few days I phoned the panel beater and they also told me that they do not have the authorisation. Now Anderson Insurance refuses to take my calls, they will ask me to hold and then hang-up my calls.</p> <p>This is emotionally draining and its making me depressed.</p> <p> </p> <p>One thing they’re best at is debiting their premiums on the monthly basis; they never forget to do that.</p> <p> </p> <p>This is the worst insurance; I wouldn’t recommend it to anyone</p>