bS
bennie S

1 reviews | Active since Jun 2011

25 Mar 2015, 14:16

Only 1200 letters to complain?

WOW, my car was damaged last year Nov. after a big story I managed to find out I must get 3 quotes myself for the repair,there is no centre I can take it to.The cheapest was Dinos & they were around the \corner"from my house.The Assessor came out & had a look at my car he came back said they wont pay for a dent in the back fender.Said it was from a trolley all I know it wasn't there before.I finally said fine I will fix that myself I need my car fixed(04-03-2015) I made arrangements for him to see the car again at DINOs.They came back the next week with a quote where he scratched off the rear fender making the claim smaller from 20973.15 to 17533.20 making it necessary for me to pay the 3000 excess as well.On the 20th I asked for the banking details to pay the excess"

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Replies (1)
Anderson Insurance Underwriters
Anderson Insurance Underwriters's reply26 Mar 2015, 16:36
Official
Hello spreeth,

We would like to apologise for the lack of proper communication to yourself. We have found that not all the damages are related to this accident, hence, we needed to cut those damages from the quote and re-quoted you. However, we have since rectified the issue with the panel beater. If you need any further details, please feel free to contact our offices.

Kind regards,

The Anderson team