NO RESPONSE ON THECLAIM

I am must so confused on how these guys operate. I put in a claim around September and spoke to a guy by the name of Sechaba, ever since the claim was put in I have never heard from you guys and it is always me Who has to trouble myself and call them everyday and every afternoon at times without me getting through them and being told that Sechaba Is not available and now not sure if this is a valid insurance company or not been paying without any defaults now this is what I am getting for being a loyal customer? Can I please get a quick response on this matter as I struggle to have a car and I use It on a daily basis and now dont have transport, Can I have a quick response as soon as possible please...