No Response on Claim Since 18th December 2015

Ally Malele was handling my claim for my vehicle which was written off on the 2nd of December. <br> <br> On the 18th December we received an sms to state that we would have feedback on the claim in no more than 2 days. It is now 20 days later, and regardless of how many phone calls I make, I cannot get hold of the claims department. If I call, then I get transferred and the phone just rings until it cuts off. <br> <br> We are now in the new working year, and I have no vehicle. I don't know how they expect to keep their clients when they are so unreliable. I do understand that December is a difficult month for work to be done, but without this being resolved, I cannot commence work. <br> <br> I am at my wits end, as I still have no feedback on this claim. I am utterly disappointed at their lack of customer service.